How persistence helped get resolution on shipping insurance claim

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West Jordan, UtahYou can purchase shipping insurance to help protect you against a lost, stolen or damaged package – but its coverage often comes down to the nitty-gritty of the contract, which tends to favor the shipping company.

Sometimes being a good old-fashioned wheel can pay off when you realize you need to make a claim.

Derek Ekins just received a check in the mail for $13,700.

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KSL investigators I first told you about Ekins Garage Back in September, after an expensive custom car tire that was shipped from Ohio surfaced.

“It was upside down. The box was damaged. Obviously the tire was damaged,” Ekins said of the shipment.

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By the time he contacted KSL investigators, he had been fighting with the shipping company for more than a year.

Although he paid for shipping insurance, Worldwide Express offered to pay only a fraction of the actual cost of the damage.

“I feel like I did every move I needed to do to cover my bases, and it just wasn’t enough,” said Ekins.

Stephen Baxter, an attorney who specializes in transportation issues, said shipping companies tend to use a lot of language in their contracts that can make it difficult for a consumer to get paid what they think they are entitled to after a shipment has been damaged.

“There is a different language in every policy that you have to look at and understand,” Baxter explained.

“I feel like everyone is trying to clean it under the rug, and I hope it goes away and progresses, but I don’t move,” said Ekins.

It took two years and a call to a TV station, but for Ekins Garage, that persistence has finally paid off.

Shipping company Worldwide Express declined to comment on our original report, and emails we have sent to the company have not been answered since.

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